Shipping Policy:
To maintain the lowest possible price on our products, Special
Event Sales does not include shipping
charges in the price of our products. The cost of shipping is
figured for each individual order
and is determined by weight and destination. Shipments that do
not meet weight and size
requirements by ground delivery will be shipped by freight
carrier. Freight service includes
tailgate delivery only. You are responsible for taking the items
off the trailer and into your
location. You may request inside delivery and other services for
an additional fee. You may use
your own shipping method by supplying the information required
when placing the order.
All shipments should be carefully inspected by the customer
before acceptance. Immediate
inspection by the delivery carrier should be requested to record
any damage or shortage on the
delivery. Notification of concealed damages must be made to the
delivery carrier and Special EventSales within 7 days of delivery of merchandise.
CAUTION:
After obtaining a clear receipt for shipment, the delivery carrier
is no longer
responsible for damages or shortages. Please inspect all cartons and
the products within them for
visible damage and count the number of pieces you received. Note any
damage or discrepancies
on the carrier’s delivery receipt. If there is any visible damage,
or if you discover any concealed
damage during unpacking, do not remove the merchandise or throw away
the shipping carton. If
for some reason you are unable to inspect the items at the time of
delivery, please sign the freight
bill as “subject to inspection”.
Return Policy
The customer is responsible for the accuracy of items ordered:
colors, sizes, options, etc.
An order confirmation is provided for inspection. Excluding Special
Event Sales errors, the following
instructions must be followed to return and/or exchange products
ordered in error.
NO PRODUCT MAY BE RETURNED AFTER 30 DAYS OF DELIVERY DATE.
The customer is responsible for freight charges to and from the
factory. Returned goods will not
be accepted without a Return Authorization Number (RA#) given by
Special Event Sales. A
25% restocking fee applies to all returns received in resellable
condition. No credit will be given
for items damaged in transit.
Contact your sales representative to obtain your RA#. Mark EACH
carton with the RA# written
in minimum 1” black lettering. Send to: Special Event Sales, 6010 99
Street, Edmonton AB T6E 3P2. Email notification of the return and
tracking information to: sales@specialeventsales.com with
“RETURNING MERCHANDISE” in the subject line. Upon receipt, items
will be inspected and
if cleared for resale, credit will be given minus the 25% restocking
fee.
